Military Intelligence Company MDEB

This store is closed. We absolutely appreciate the opportunity to support military units with custom apparel and stand by our word on providing a quality print on a quality garment at a fair price in a timely manner. But I do not need to be patronized by Ashley Yamio or anyone else. I genuinely tried to give full, well-articulated answers. Below is the full transcript, read from bottom to top. I'm not dismissive of customers like this, I'm going to move on from this unit.

Adam Maneen

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Chill Adam.

On Nov 5, 2025, at 14:48, Adam Maneen <adam@warriorsociety.shop> wrote:

Ashley,

I’ll absolutely honor our return policy, but can you please send me the link and about where in the policy you are referring to. I used the return policy template from Shopify and adjusted it to reflect we do not accept returns, but if I missed something in the template then let me know. Have you seen our website footer on every page? It says:

Guarantee

Custom products cannot be exchanged or refunded; all products come with our Warrior Guarantee.

I don’t know what is going on here. We absolutely appreciate the business to decorate apparel for all of our military customers and I’ll always honor our word if we screwed up something, but that’s not the case here. You ordered a Medium hoodie and now prefer a Small hoodie. I issued a full refund on your first cancelled order and just ate the credit card processing fees, which ironically, your first order was for a Small hoodie. I think I am acting in good faith here, but I don’t think you see it the same way.

Adam

V/R

Adam J. Maneen

CEO, Co-Founder

www.WarriorSociety.Shop

Custom Military PT Apparel

(941) 218-0280

From: ashleighyamio@icloud.com <ashleighyamio@icloud.com>
Sent: Wednesday, November 5, 2025 11:56 AM
To: Adam Maneen <adam@warriorsociety.shop>
Subject: Re: Order #WS7105 FW: Exchange

Just read your policy. I’ll just return this one then. What’s the steps for that?

Thanks,

Ashley Nicole Yamio

On Nov 5, 2025, at 11:53, ashleighyamio@icloud.com wrote:

Understood. I already have the cotton hoodie so I guess I’ll just keep the medium or do you guys don’t do returns either?

On Nov 5, 2025, at 08:18, Adam Maneen <adam@warriorsociety.shop> wrote:

Ashley,

As a policy, I do not offer exchanges as everything is made to order and I ensure a product size table is available on every product listing. I would never be able to resell the order. However, in your case, we printed your first order of a small poly/cotton hoodie and still have it bagged. If you want to exchange the medium fleece hoodie for the small poly/cotton hoodie then I would be more than happy to accommodate.

Adam

V/R

Adam J. Maneen

CEO, Co-Founder

www.WarriorSociety.Shop

Custom Military PT Apparel

(941) 218-0280

From: ashleighyamio@icloud.com <ashleighyamio@icloud.com>
Date: Wednesday, November 5, 2025 at 7:00 AM
To: Warrior Society <leslie@warriorsociety.shop>
Subject: Exchange

Greetings,
I’d like to exchange an item (smaller size) from my recent order, receipt is attached in this email. Could you please guide me through the exchange process or let me know what steps I should follow?

Thank you for your assistance,

Yamio, Ashley Nicole F.
(941)909-4025